What Happened

On November 28, 2025, DIAN declared a contingency after reporting “partial unavailability” in its customs IT systems.The systems affected were Muisca Carga, Salida de Mercancías, and SYGA Importaciones — key platforms for import, export, and the logistical movement of goods.

According to official communications, the measure went into effect starting Friday, November 28, 2025.

What This Contingency Means for Customs Operations

• Electronic procedures were not operating normally: cargo registration, goods departure, and import processes became temporarily unavailable.
• To prevent the paralysis of operations, DIAN authorized — within the contingency framework — that certain procedures be carried out manually, as long as users demonstrated that they were unable to access the electronic system.
• This authorization is temporary and seeks to maintain the flow of foreign trade while systems are restored.

What Customs Users Should Do

If you are involved in imports, exports, or customs logistics — whether as an importer, exporter, freight forwarder, or customs user — keep the following in mind during the contingency:

• Verify whether the system is accessible.
  If you cannot complete the procedure electronically, you are allowed to perform it manually, as authorized by DIAN.
• Stay updated on DIAN’s official communications, as the entity indicated that services would be restored “as soon as possible.”
• Prepare the physical documents that normally accompany electronic procedures (forms, certificates, transport documents, etc.), so you can present them if you must operate manually.

What Happens Next

According to a new DIAN communication dated November 29, 2025, the contingency was lifted and electronic customs services were restored. This means that users can return to the normal use of systems such as Muisca Carga, Salida de Mercancías, SYGA Importaciones, and related platforms. However, DIAN recommends staying alert to future communications in case new contingencies arise.

Conclusion

The contingency declared by DIAN on November 28, 2025 caused a temporary interruption of its electronic customs platforms, requiring the use of manual procedures to avoid disruptions in foreign trade.
Although services have been restored, this episode highlights the importance of having internal contingency plans, maintaining physical documentation, and staying attentive to official communications.

Sources

• DIAN declara indisponibilidad de servicios informáticos electrónicos aduaneros — Comunicado de Prensa No. 111 (29/11/2025) DIAN
• “Contingencia en la Dian paraliza plataformas clave para el comercio exterior. Incertidumbre entre los empresarios” — Semana, 29/11/2025 Semana
• “DIAN suspende algunos servicios electrónicos aduaneros, ¿cuáles son?” — Caracol, 29/11/2025 Caracol Radio
• “Dian declara indisponibilidad de servicios informáticos electrónicos aduaneros” — La República, 29/11/2025 Diario La República
• “Dian declara contingencia y activa trámites manuales por fallas en servicios informáticos aduaneros” — Infobae, 29/11/2025 infobae
• “Se normaliza el funcionamiento de los servicios informáticos electrónicos aduaneros” — Comunicado de Prensa DIAN (Comunicado 112) 29/11/2025 DIAN